Business IT Support Services
OUR ENTERPRISE SUPPORT
Our Enterprise Support provides you with a team of subject-matter experts to support your business
The Enterprise Technical Support Agreement (ETSA) provides enterprise level technical support and assistance delivered as a service. It enables you to get support and assistance from our subject matter experts via our service desk, underpinned by a formal Service Level Agreement.
This service is ideal for businesses who need access to a team of technical engineers who specialise in enterprise technologies to investigate, troubleshoot, debug, resolve issues and deal with small changes within their IT Infrastructure.
HOW OUR IT SUPPORT WORKS
You gain access to our team of engineers by taking out an Enterprise Technical Support Agreement (ETSA) with us. You don’t need to worry about ensuring you have the right skills and expertise to support your systems in-house as we ensure all our technical support staff are fully trained and certified.
You just need to understand how much support you require each month and purchase a technology agreement with a set number of support hours.
When you need technical assistance, you simply submit a new request through our Service Desk by phone, email or web portal and our Service Desk will assign the next available engineer to contact you to provide technical support.
SOME OF THE ENTERPRISE TECHNOLOGIES WE SUPPORT
Find out how much our IT Support costs.
With our Business Essentials IT Support estimator, you can see how much our IT Support will cost you.
Schedule Your Free Consultation.
Whether you’re looking to forge a new partnership or investigating new solutions and services, our team will be able to help.
Send us a request to schedule a call