BUSINESS ESSENTIALS
IT & Network Support Service
Our IT & Network Support for small to medium-sized businesses ensures your IT is in good hands
Managing and maintaining IT systems whilst keeping up with the pace of change is necessary to keep your business running and maintain a competitive edge. Many organisations often struggle to ensure that their IT works for them and not against them.
Business Essentials is our full IT support offering, based from our Reading, Berkshire office for small to medium-sized businesses. Business Essentials provides complete support for all areas of IT services and has been designed so businesses can gain access to our support teams whenever they need help, advice or guidance with their IT, all underpinned by a formal Service Level Agreement.
Business Essentials support is ideal for any business that needs a remote IT Team to support their day-to-day business IT needs.
How we can help
Service Desk
Our Service Desk enables you to open new service tickets and check on existing support cases.
Desktop Support
Our Desktop Support will provide you with help and advice on your business desktops.
Cloud Support
Our Cloud support will provide help and assistance with Office 365 and Microsoft Azure.
Network Support
Our Network Support will provide the right support when you have a problem with your network equipment.
Monitoring
We keep a watchful eye on the health and performance of your network, servers and desktops.
Server Support
Our server support will provide the technical support you need for your windows servers.
Cyber Security
We help to keep your business protected with endpoint detection and response.
Telephony Support
Our Telephony Support will provide all the help and advice you need for your Microsoft Cloud calling solution.
Our IT Support offerings
Standard 8X5
Business Essentials Technical Support eight (8) hrs per day, five (5) days per week, excluding UK Public Holidays.
RESPONSE TIMES
P1 - 4 Hrs
P2 - 8 Hrs
P3 - 24 Hrs
Standard 24x7X365
Technical Support twenty-four (24) hrs per day, seven (7) days per week, three-hundred and sixty-five (365) days per year including UK Public Holidays.
RESPONSE TIMES
P1 - 4 Hrs
P2 - 8 Hrs
P3 - 24 Hrs
Premium 8X5
Business Essentials Technical Support eight (8) hrs per day, five (5) days per week, excluding UK Public Holidays.
RESPONSE TIMES
P1 - 2 Hrs
P2 - 4 Hrs
P3 - 12 Hrs
Premium 24x7x365
Technical Support twenty-four (24) hrs per day, seven (7) days per week, three-hundred and sixty-five (365) days per year including UK Public Holidays.
RESPONSE TIMES
P1 - 2 Hrs
P2 - 4 Hrs
P3 - 12 Hrs
ELITE 8X5
Business Essentials Technical Support eight (8) hrs per day, five (5) days per week, excluding UK Public Holidays.
RESPONSE TIMES
P1 - 1 Hrs
P2 - 4 Hrs
P3 - 8 Hrs
ELITE 24x7x365
Technical Support twenty-four (24) hrs per day, seven (7) days per week, three-hundred and sixty-five (365) days per year including UK Public Holidays.
RESPONSE TIMES
P1 - 1 Hrs
P2 - 4 Hrs
P3 - 8 Hrs
Find out how much our IT Support costs.
With our Business Essentials IT Support estimator, you can see how much our IT Support will cost you.
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